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FAQ


Customer Service

 

How do I contact Customer Service?

Come on over to the Contact Us page. It has all the details! or email us at: info@litmobile.us

 

Shipping & Delivery

 

When can I expect to receive my order?

Our items are in stock and can take up to 3 business days to process. Customers who selected "Free Standard Shipping" should expect to receive their orders within 8-12 business days from the date of purchase.  

Tracking details will be emailed to you once your order has shipped.

 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

 

Does Free Shipping apply to all orders?

Free shipping only applies to orders shipped within the contiguous United States.

 

Do you ship internationally?

LitMobile.us ships internationally!  Shipping prices may vary based on location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

 

Why am I being charged extra by customs?

International taxes and duties are not included in your order and will need to be paid before delivery.  The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by LitMobile.us.  For additional information on duties and taxes please see:

http://www.dhl.com/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

 

Do you ship to P.O. Boxes?

Most items can be delivered to P.O. Boxes, however, there are some size limitations. 

 

Do you ship to U.S. military bases?

We are more than happy to ship items to military service members.  Please know, that shipping fees are applicable towards orders shipped to overseas military bases.

Make sure you include the unit and box numbers, for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

 

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at info@litmobile.us for further assistance.

 

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at info@litmobile.us

 

Which does shipping carriers LitMobile use?

Order shipped within the United States are shipped through USPS.  International orders are shipped by UPS & DHL Worldwide.

 

Returns & Exchanges

 

What is your return policy?

LitMobile offers a 100% Love Guarantee!

You will LOVE your battery case, or we will take it back! We are happy to accept return or exchange requests for any reason in the first 30 days of purchase!

If you would like to return or exchange your order or if there is an issue with the print you received, please email us at info@litmobile.us order number and the product you would like to return or exchange.

We will process your refund or exchange order once your return has been received.  If 30 days have gone by since your purchase, unfortunately, we cannot issue a refund or exchange.

To be eligible for return, the item must be unused and have the original packaging. 

Do I qualify for free return shipping?

Free return shipping is only eligible for orders shipped within the 48 Contiguous United States.

Return shipping address:

221 W Hubbard st,
Chicago, IL 60654

 

Restocking Fee

Refunds will be assessed a 30% processing fee.

 

For orders shipped outside the 48 Contiguous United States will not be eligible for any return shipping labels.

We will gladly accept your return, but you need to pay for your own return shipping.

 

What is your cancellation policy?

You can request to cancel your order at any time before your order has shipped.

 

When will I be refunded for my return?

Your refund will be processed once your return has been received.

 

Late or missing refund?

 If you have not received your refund yet, check your bank account. If a refund is still missing, contact your credit card company, as it may take some time to before it correctly reflects on your statement. 

Next, contact your bank. There is sometimes processing time before the refund amount is posted. If all of these steps are done and you still don't have the refund - please email us: info@litmobile.us

 

Issues With Your Order

 

What should I do if the artwork I received is damaged or not in perfect condition?

If your Lit Battery Case arrives not in perfect condition, please email us at info@litmobile.us with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

 

What should I do if I didn’t receive the size I ordered?

If you receive the wrong an incorrect size, please let us know by emailing us at info@litmobile.us, with pictures of the Lit iPhone Battery Case you received.  We will process a replacement order as soon as we are notified.

 

Order Processing and Payment

 

Can I place an order by phone or email?

For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at info@litmobile.us and we can help with troubleshooting the issue.

 

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

 

How can I pay for my purchase?

We accept the following forms of payment:

- PayPal

- Apple Pay

- Amazon Payments

- Credit Card: Visa, MasterCard, Discover, and American Express

 

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

 

How do I create an order?

 - Select the model for your iPhone Battery case you prefer and selecting “add to cart”.

- Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.

- Review your shopping cart to ensure you selected the correct model.

- If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”

- Select the “Checkout" (if you are using Paypal to pay for your order) option to checkout.

- Use new shipping and billing addresses.

- Enter preferred payment details and select “Place Your Order”, to complete your purchase.

- Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.

- Select “Place Your Order” to complete your order.

 

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Amazon Payments and PayPal.

 

When will I be charged?

All orders will be charged in full at point of purchase.

 

Will I be charged taxes?

Sales tax is only required for orders shipping into Illinois. Therefore all orders shipping into Illinois will be charged applicable sales tax according to the current tax rate.

 

All duties and taxes for orders outside of United States are to be paid by an appropriate party. Litmobile.us is not responsible for any billing imposed by any state outside of United States. If products are being shipped outside of United States, the recipient of the product is fully responsible for all the applicable duties and taxes.

 

Which currency are your items priced?

Our items are priced in United States Dollars.  Your order will be charged in US Dollars. 

 

Security & Privacy

Is your website secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, LitMobile will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

 

Privacy Policy

 

Terms of Service